Kim Geiger, LA Times
A new report by undercover government investigators bolsters longstanding concerns that companies promising to help consumers overwhelmed by credit card and other debts often turn out to be financial predators that charge high fees but deliver little or nothing in return.
When investigators for the Government Accountability Office posed as distressed consumers seeking help, so-called debt management companies gave them wildly exaggerated descriptions of the firms’ success rates and sometimes promised savings of as much as 50 cents on the dollar, Gregory Kutz, the GAO official who ran the investigation, told Congress on Thursday.
But after paying big up-front fees, often running to several thousand dollars, many consumers end up deeper in debt than they were before seeking help, Kutz said.
Such practices — deemed “fraudulent, deceptive and abusive” by the GAO — have caused complaints about debt relief companies to more than double since 2007, according to the National Assn. of Attorneys General.
Also “particularly despicable,” Kutz said, was that three of the companies used Christianity to target customers. Investigators visited one of those companies, A New Beginning Financial located in a strip mall in Orange, where an agent told them that it was a nonprofit ministry, with profit funding missionary trips overseas.
The Federal Trade Commission is considering new rules to prevent debt settlement companies from charging up-front fees and giving inaccurate information about their programs.
Sen. John D. Rockefeller IV (D-W.V.), who ordered the GAO investigation, called the practice “appalling beyond words.”
“These debt settlement companies are kicking people when they are down,” Rockefeller said Thursday at a hearing of the Senate Commerce, Science and Transportation Committee, which he chairs.
Read more here: http://www.latimes.com/business/la-fi-debt-scams-20100423,0,955289.story
