Mortgage Settlement Monitor Wants To Hear Your Gripes

But Don’t Expect Any Help

Ben Hallman, Huffington Post

Have a complaint about the bank managing your home loan? Joseph Smith, the former North Carolina banking commissioner charged with enforcing the national mortgage settlement, would like to hear it.

On Thursday, Smith announced the launch of an online tool for attorneys and other advocates to report their clients’ mortgage servicing complaints. There is also a tool for homeowners to lodge a complaint directly.

“This allows me, as monitor, to hear complaints and learn more about advocates’ impressions of how the settlement is working,” he said. “Although I’ll extensively review reports and monitoring from the banks and my own team of auditors, it is still critical for me to receive information from the heart of each community this settlement serves.”

While filing a grievance may help the settlement’s top enforcer keep an eye on the banks — Bank of America, Wells Fargo, Citigroup, JPMorgan Chase and Ally Financial — Smith does not have the power to investigate individual complaints or help homeowners. This speaks to the limitations of the mortgage settlement, which expires in three years and was never intended to give individual homeowners an opportunity to have their appeals for help directly heard.

Under the settlement, banks pledged to overhaul how they manage troubled loans. That includes eliminating “dual-tracking,” the practice of banks pursuing foreclosure proceedings against homeowners who are at the same time seeking a trial loan modification. Financial institutions must also establish a single point of contact for troubled borrowers — a response to widespread complaints from homeowners that when they called for help, they never could speak to the same person twice.

Homeowners’ biggest complaint over the past few years is the lack of response from banks and the government to their claims about wrongful fees, misapplied payments and botched foreclosures.

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The Mortgage Settlement Expires in 2015. What Else Have We Not Been Told?

Banks Battling To Keep Reforms From Becoming Permanent

Ben Hallman, Huffington Post

The promises made by five of the nation’s largest banks under the much-ballyhooed $25 billion mortgage settlement have a surprisingly short shelf life.

Under the deal struck in February, Bank of America, Wells Fargo, Citigroup, JPMorgan Chase and Ally Financial pledged to stop the illegal practices that sparked false documentation and “robo-signing,” which helped push many homeowners into foreclosure and caused endless headaches for millions of other borrowers.

But the legal agreements among the banks, and the states and federal government hold for only three-and-a-half years; the pledge runs out in 2015. Now many of these banks are battling California Attorney General Kamala Harris over her push to make permanent some of the settlement’s most important “servicing standard” reforms by writing them into state law.

“The success of the national mortgage settlement in terms of reforms is laudable, but it only lasts for three years,” Harris said. “We need to make the fixes permanent.”

Banks do not seem to agree. The California Bankers Association, along with four of the five banks that settled the abuse investigation by federal and state governments in March — Bank of America, Citigroup, JPMorgan Chase, and Wells Fargo — spent about $500,000 on lobbying efforts in California during the first three months of 2012, according to state disclosure records. It is not possible to tell from disclosure forms how much of that money was spent to influence the pending mortgage legislation, but state officials who support the legislation said lobbyists for all the settling banks except for Ally, which is much smaller than the rest, have spoken out against the proposed laws.

The California legislation is known as the “Homeowner Bill of Rights.” If enacted, all banks and servicers in the state — not just the biggest — would be required to adopt the settlement reforms. One measure, for example, would restrict “dual-tracking,” in which banks pursue foreclosure proceedings against homeowners who are pursuing a trial loan modification at the same time. Another would require financial institutions to establish a single point of contact for troubled borrowers — a response to widespread complaints from homeowners that when they called for help, they never could speak to the same person twice.

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Now That Mortgage Deal Is Done, Florida “Hopes” It will Get $8.4B

Florida may not get $8.4 Billion

Kimberly Miller, Palm Beach Post

Florida’s struggling homeowners are one step closer to getting a share of the state’s foreclosure settlement – valued at $8.4 billion – after formal bank agreements were filed in federal court Monday.

The agreements with the nation’s five largest lenders are the culmination of a nationwide attorneys general investigation that began in the fall of 2010 with allegations that forged documents were used to repossess people’s homes.

Included in the settlement are JPMorgan Chase, Wells Fargo, Citigroup, Bank of America and Ally Financial.

The agreements, which outline strict new standards for handling mortgages, still need a judge’s approval. But Florida Attorney General Pam Bondi said the filing in the U.S. district court in Washington is a significant accomplishment.

The landmark agreement, considered the largest federal/state civil settlement ever obtained, was announced Feb. 14.

“Today’s filings pave the way for court orders that will provide substantial relief to Florida’s homeowners, hold banks accountable and reform the mortgage servicing industry,” Bondi said.

South Florida foreclosure defense attorneys were able to do only a cursory review of the hundreds of pages filed in court Monday, but at least two lawyers found positives for homeowners.

Royal Palm Beach foreclosure defense attorney Tom Ice, whose firm was instrumental in discovering the robo-signing issues that ultimately led to the nationwide investigation, said there are now higher standards for banks to complete a foreclosure.

“The requirements for providing documentation of loan ownership and good-faith verification to foreclose will undoubtedly make robo-signing more difficult,” Ice said. “And in some cases, where the necessary documents and information is missing, it may create an insurmountable problem for the bank to foreclose quickly, or foreclose at all.”

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Citibank CEO Has A Moment Of Zen

Vikram Pandit Says Big Banks ‘Should Start Serving’ Customers

Catherine New, Huffington Post

Citigroup CEOBig banks are realizing they may actually have to pay attention to customers to keep them.

An unprecedented number of people dumped billion-dollar institutions for smaller banks in 2011, a new report from Javelin Strategy and Research shows. The big switch came as anti-bank rage swelled, driven by the Occupy movement, Bank Transfer Day — and the $5 monthly debit card fee that Bank of America abandoned last fall after a storm of outrage.

“Banks have to start serving clients and really serve them, rather than serving themselves,” Citigroup CEO Vikram Pandit said in a Bloomberg interview in Davos, Switzerland, on Thursday.

Of the 5.6 million people who switched banking institutions from September to December, 11 percent said they cut ties with their big bank because they “wanted to move to a credit union or community bank” and were fed up with fees, according to a survey analysis by Javelin, a financial research firm. In previous quarters, the number of adults who expressed that sentiment was so small the research company couldn’t make a reliable comparison.

The final data from 2011 showed that more people stayed put than moved. But of those who moved, “it was a surge” from big institutions to smaller ones, said Jim Van Dyke, founder of Javelin.

Big banks are now trying to win back good will — and customer revenue.

For Chase, that means focusing on higher net-worth clients, a spokesman told The Huffington Post. Bank of America executives explained in the latest earnings call with analysts that it is closing branches to focus on mobile phone and tablet services.

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